Moesif’s Desk.com Plugin

A quick overview of Moesif’s Desk.com plugin and setup guide to automatically import error traces, device context, and customer events into Desk.com tickets

Benefits of using Moesif and Desk.com

• Moesif is an API Analytics and monitoring service for platform teams with support for REST, GraphQL, and more.

• Ensure your customers succeed by having a quick turnaround time rather than being stalled by incomplete log data. With Moesif’s hosted service, you have visibility to customers’ API history, error traces, and deep root cause analysis.

• With the Desk.com integration, Moesif sends detailed context like the error trace experienced by the customer, version info, and device info into your Desk.com tickets.

• View the error immediately in the customer’s ticket in the Desk.com agent panel without resorting to manual log search.

How to setup Moesif with Desk.com

This setup guide is specific to the Moesif Desk.com integration. For general Moesif info, view product features.

1. Log into your Moesif.com account get YOUR_PLUGIN_TOKEN. You’ll find your Desk.com plugin token from Moesif Dashboard -> Bottom Left Menu -> Extensions Setup

2. On Desk.com Dash, go to Admin > Cases > Integration URLs and then Add New.

In Edit Integration URL form, enter the following (replacing YOUR_TOKEN with the one from Moesif):

Field	Value
Open Location	Canvas iFrame
URL	https://www.moesif.com/plugin/desk?email={{customer.email | uri_encode}}&externalId={{customer.uid | uri_encode}}&token=YOUR_PLUGIN_TOKEN