Case Study: How Pronto CX Never Loses a Customer
Pronto CX is an API-first FinTech providing payments, digital passes and loyalty services. Rapidly scaling, they wanted to maintain their outstanding 100% customer retention rate. They turned to Moesif’s to help them identify where problems were occurring and pro-actively solve customers’ issues, specifically:
- Easily understand how customers were using their product and by how much
- Identify and fix sub-optimal client API practices
- Reduce load on customer success and engineering
- Unearth biz insights that helped them to scale with confidence